Refund policy
We are a registered Australian Business and act in accordance with the Fair Trading Act of QLD.
Refunds aren’t always an automatic right. Businesses don’t have to give you a refund if you:
- change your mind
- buy the wrong size
- buy the wrong colour.
Always choose carefully, we aren’t responsible for an incorrect size, or you changing your mind. And, legally we do not have to oblige a refund nor exchange for this.
You are entitled to a refund, repair or replacement if a consumer guarantee is not met. The remedy you're entitled to will depend on whether the issue is major or minor. This applies to faulty/damaged items.
Returns
If there are any problems once your order has arrived, contact us within 48 hours with a photograph of evidence, so we may rectify or replace the product. Contact us at broomsandwitchery@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package.
All returns are to be posted within 7 days of the customer receiving them. If the items are not received to us within 14 days a refund will not be issued.
Return postage will be at the customers expense. The customer will need to provide a tracking number to us as proof. A refund is not issued until goods have been received by us.
We use Australia Post as our postal provider and will not be held liable for any items lost in transit that have shown the item was delivered in the tracking information. In the event of lost items the customer will need to file a dispute with Australia Post as we cannot act on your behalf. We will do our best with assisting in this situation although, it is your responsibility to follow up with delays or items that have been lost.
We provide tracking details to the customer so they keep updated to avoid any issues.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
In the event of a damaged or broken item during shipping we will always give a full refund or replacement of the item if one is still available. With regards to crystals, please be aware that they are unique and replacement could vary.
Non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or jewellery (for health reasons) unless damaged in transit, which will require proof of photograph in this event.
Items sent back to us without first requesting a return will not be accepted.
Please contact us for any return enquiry at broomsandwitchery@gmail.com.